Wu Logic Limited · New Zealand

Data and account closure

Understand cancellation, unpublishing and deletion.

PUBLISHED
Revision dated 13 November 2026 · Document version 2026-11-13

1. Different actions have different effects

Ordinary cancellation stops future renewal at the date shown; statutory remedies and the express early-termination refunds in our Terms of service remain available. Unpublishing removes public hosting access. Removing a website from your account is not immediate erasure of every associated record. We will not complete site removal while checkout remains unresolved or a subscription has not ended; scheduling cancellation alone does not end a subscription immediately. We will coordinate any required subscription closure first, so site removal does not take away your route to manage ongoing billing. Contact support if the cancellation control is unavailable or you need help coordinating closure and billing. Closing SiSite access is different from closing a shared Wu Logic account, which may affect other products. Tell us which account or service you want closed.

2. Access and deletion requests

Contact our privacy officer at support@wulogic.co.nz to request access, correction, a copy of information or deletion. Identify the account or website, but never email passwords or full payment card details. We will verify authority and explain the available steps, any applicable exceptions and what can be provided. We do not currently promise a self-service export or instant deletion of all data.

3. What may remain

Necessary transaction and tax records, security records, unresolved dispute material and backups may need to remain for their applicable purpose or retention period. Tax records generally must be kept for at least seven tax years. That requirement does not justify keeping every customer enquiry for seven years. Search-engine caches, public downloads and copies already delivered to a business mailbox are not removed simply by unpublishing a website.

4. Local information

You control local guest drafts through your browser. On a shared device, clear local website data when appropriate after keeping any information you need. Signing out of SiSite does not automatically clear local drafts.

Questions or requests? support@wulogic.co.nz